Harri Launches Integrated Conversational AI Platform to Address Hiring and Retention Challenges

Anna Wolfe
Senior Editor, Restaurants
a man and a woman looking at her cell phone

Harri announces the launch of Carri, an integrated conversational AI platform to optimize communications and engagement throughout the employee lifecycle.

The product to be released on the Carri platform – Chat & Apply – directly addresses an overwhelming demand for labor resulting from a combination of increased guest confidence and eased COVID regulations. The fight to recruit hospitality talent is more competitive than ever before. Harri delivers a robust and transformative solution to equip hospitality businesses with the ability to overcome an industry-wide staffing crisis and win the race for talent.

Carri Chat & Apply is a conversational AI platform that enables teams to acquire more candidates, offer unbiased interactions, hire faster and give managers valuable time back. More than just a chatbot, Carri aligns the process of applying, screening, interviewing, and sentiment gathering by delivering timely and action-oriented messages to candidates. Integrated with Harri’s Talent Acquisition Suite, Carri can act as an ambassador that removes friction from the process of attracting and acquiring talent at any scale.

Carri Chat & Apply delivers the following capabilities:

  • Manages the end-to-end application and candidate communications lifecycle via SMS, web-based chat on desktop and mobile, third-party messaging applications like Facebook Messenger, and more.
  • Supports conversations anywhere, anytime to assist hiring managers in screening, accessing, and coordinating interviews with viable candidates.
  • Enacts as a real-time ambassador to communicate additional details about the team, benefits, and culture with applicants.

"With natural language processing and the proprietary technology we’ve developed to enable Carri, the applicant experience rightfully mirrors the guest experience,” said Mike Evers, SVP of Strategic Recruitment. “Carri can answer questions about benefits and company culture, tell a joke or two, accept an application, and schedule an interview for qualified candidates all in a matter of minutes, 24/7. This type of innovation puts our clients in the position to win the race for talent that exists within today’s labor market. Harri is an incredibly powerful end-to-end employee experience platform and with Carri, conversations that have an ability to drive business performance can occur organically."

To learn more about Carri Chat & Apply visit harri.com/carri-chat-and-apply.


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