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Guestmeter Launches Contactless Guest Feedback Management Software

Guestmeter is an innovative guest feedback management software company that hospitality professionals can use to capture guest feedback via QR code surveys, lobby kiosk surveys or send post-stay e-mail surveys.

“Our goal is to allow hospitality professionals to easily and affordably collect guest feedback and identify happy and unhappy guests before they publish negative online reviews on websites such as Tripadvisor or Google. Our software can forward their negative feedback directly to guest experience managers to help resolve their issues quickly," said Guestmeter co-founder Remzi Kaya.

By using e-mail surveys, hospitality professionals can instantly send post-stay guest satisfaction surveys in more than 27 different languages. Ready made printable QR codes help engage and get direct guest feedback during the departure process at the point of experience. Using Guestmeter's dashboard, managers can identify promoters or passive clients and calculate net promoter scores (NPS) using actionable analytics.

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