German Hotel and Event Venue Upgrades to Infor HMS in the Cloud

Michal Christine Escobar
Senior Editor, Hotels
escobar
La Villa

Infor announced that LA VILLA, a renowned hotel and event venue on Lake Starnberg, Bavaria, Germany, has decided to upgrade to the Infor HMS hospitality management cloud solution. This move is expected to boost efficiency and agility as the venue strives to achieve new levels of excellence in providing guest experience.

Built in 1855 as the residence of Munich-based merchant Angelo Knorr in Niederpöcking on the western shore of Lake Starnberg, the former Villa Knorr now enjoys an excellent reputation as accommodation and location for weddings and other events branded as LA VILLA. The hotel is dedicated to meeting the highest standards and service quality to provide its guests with a unique stay — including the determination to work as efficiently as possible in order to concentrate on the essentials: guest services.

LA VILLA’s management has long been aware of the importance of an up-to-date software solution that benefits internal organizational capabilities and thus also profitability. Infor HMS is a cloud-based management system designed specifically for the hospitality industry. It provides managers in the hotel and catering industry with comprehensive insight into current business performance and points out potential for improvement. It can also have a positive impact on the quality of guests' stays; users can view the entire sales history of their guests in Infor HMS at any time and thus personalize their stay with individual arrangements, especially since employees can also use the solution with mobile devices and thus implement customer requests in a matter of seconds.

“At LA VILLA, we are committed to not leaving anything to chance when planning events, right down to the 
smallest detail, so that we can offer the highest standards at all times,” says Katja Lindo, LA VILLA’s managing director. “That's one of the reasons the move to the cloud is so important to us; Infor HMS gives us the ability to perform the most precise analyses. It also provides the essential functions for team communication and organization via mobile devices, giving us the efficiencies and margins needed to meet the wishes and expectations of our guests better than ever before.”

"The industry as a whole is in a challenging situation, but certainly not a hopeless one,” says Jens Boecker, Infor’s sales director for DACH & CEE. “On the contrary, digitalisation offers locations and destinations the opportunity to not only make their business more efficient, but also to implement ideas that seemed completely unrealistic just ten years ago, and which today and in the future will enable a completely new guest experience.”

Infor has been a technology partner to the hotel industry for more than 20 years and now serves more than 20,000 hotel customers, including nine of the ten largest brands in the world. Small individual hotels use the systems just as much as large chains. Infor's core competence as a hotel software company focuses on three areas: property management systems from the front office to the back office, revenue management systems, and sales & catering. Depending on requirements, Infor solutions can be used in the cloud or on-premises. For more information, visit www.infor.com/products/hms.

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