Foxwoods Resort Casino Remodel Includes Tech Updates
Foxwoods Resort Casino’s latest dining and entertainment renovation plans include improvements to its tech stack.
Continuing its commitment to reinventing its hospitality, dining, gaming and entertainment offerings, Foxwoods’ enhancement plans include a completely redesigned Golden Dragon restaurant, the opening of its exclusive Canopy Players’ Lounge, and a rebrand and relocation of Dunkin’.
“As we continue to embark on our journey of becoming a completely integrated resort casino, each new renovation project reflects our dedication to enhancing our on-property guest experience,” said Jason Guyot, CEO of Foxwoods Resort Casino, located in Mashantucket, Conn. “From stunning architecture and décor to innovative world-class dining – we truly are just getting started and could not be more excited to continue building upon the Foxwoods legacy in 2022 and beyond.”
The completely reimagined Golden Dragon restaurant, scheduled to open this winter, will be located in the Grand Pequot Tower. Guests will escape to an Asian-inspired entryway, complete with a pagoda roof layered with gold and bronze dragon scale shingles.
The new Canopy Players’ Lounge located in the former Veranda Café opened earlier this month. The new space seamlessly blends existing architectural features with new modern millwork and decorative lighting, providing a relaxing option where guests can take in the breathtaking views of the Connecticut woods. This reimagined 7,000-square-foot bar and buffet-style lounge – the largest Foxwoods has ever opened – holds over 225 seats, including a 15-seat bar.
Dunkin’ will also get a refresh to reflect the brand’s updated design, along with a new home located across from David Burke Prime.
Improved Table Management
Brian Charette, Vice President of Information Technology at Foxwoods Resort Casino, shared with HT the role technology will play in the remodeled casino and restaurants.
“At the new Canopy Players’ Lounge and the relocated Golden Dragon restaurant, Foxwoods will be using SevenRooms technology and tablets to further optimize table management at both restaurants,” he said. “This technology allows for visualization of tables within the room for employees and staff to monitor turnover and operation efficiencies more effectively. Additionally, Golden Dragon currently uses the latest Infogenesis POS and secure EMV credit card technology with P2PE, which will be implemented at the new location as well.”
The updates include integrations with its existing technology.
“As we continue to explore the newest technologies available for hotel and lodging, we are looking to integrate an updated system for a variety of guest relations including casino point redemption, coupon redemption and hotel room charging. At Foxwoods, we are always looking for the best ways to create a seamless guest experience and are keeping up to date with the latest technological advances to make that happen.
While there are no kiosks, Charette and his team are considering adding tablets to streamline ordering and payments for guests and staff alike. “…We’re exploring the option of using mobile tablets for our servers for both ordering and payments to provide the most efficient system for both our employees and guests,” Charette said.