Fine Dining

Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.

According to recent reports, the hospitality self-service market is expected to experience a compound annual growth rate of 11.3%, as penetration and adoption rates improve. VDC Research identifies and analyzes the now- and near-term opportunities and threats impacting North America.

Twitter is taking hospitality e-marketing by storm, yet this social tool is not without its challenges. Get educated on a host of specialized Twitter tools and applications that are designed to help operators to better manage and analyze their social networking efforts.

According to the 2010 Global Security Report, hospitality data breaches accounted for a whopping 38% of all breaches investigated by Trustwave SpiderLabs; software-based point of sale systems were identified as the most frequently breached area across all of the industries involved in the study.

A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.

Par Tech's EverServ family of business systems includes new hardware, software and service solutions that were unveiled last week at FSTEC.

The initiative includes new solution offerings and an integrated partner program focused on enhancing restaurant technology's ability to help operators solve key new industry challenges and support sweeping changes in consumer behavior.

A RFID-based beverage tracking solution is hitting the brakes on over pouring and free drinks in the Babcock & Story venue at the Hotel Del Coronado. As a result of its success, the hotel has sustained a 3.6 point drop in liquor costs.