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Exa Software Turns Amazon Echo into In-Room Concierge

Exa, a provider of customized voice automation solutions for the hospitality industry, announced the official launch of its intelligent voice automation solution for the hospitality industry. Exa’s software turns the Amazon Echo into an in-room concierge, enabling hotels to connect with guests in a natural way — through voice.
The Amazon Echo is a hands-free speaker that, when powered by Exa, puts the services of the hotel at the tip of the guest’s tongue and restores hotel control of the information flowing to guests. Guests can order room service, request housekeeping, set-up spa appointments, make dinner reservations or ask for local information and recommendations to make their stay more enjoyable. The Exa team partners with each property to define customized interactions that enhance the hotel brand and create new revenue opportunities.
Exa’s intelligent voice automation solution is said to be easy to implement, requires no specialized training and frees up front-line staff to focus on delivering a great guest experience. Plus, the data delivered by Exa to the hotel enables it to fully understand what its guests intend or seek during their stay. By having this data readily available, hotels can cater their amenities accordingly to deliver profitable products and services.
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