Enseo Launches Live, Virtual Front Desk Agent VERA
Enseo's virtual front desk agent tool, VERA (Video Enabled Remote Agent) is now available. Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience.
Based on enterprise-grade technology with world-class security, VERA assists users with a variety of face-to-face needs across the hospitality and other sectors. Enseo's latest service offering reimagines the in-person customer experience for a post-COVID world, making it possible for operators to maintain exceptional service by allowing users to be easily and safely assisted in interpersonal processes such as check-in
Enseo's contactless tech helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts.
As the world adjusts post-COVID, guests are rapidly returning to hotels with revenge travel. In fact, more than 75% of Luxury Leisure Travelers are ready to make travel plans this year.
Unlike conventional kiosk technology, VERA connects each guest to a live agent for a completely unique experience, allowing properties to both maximize labor efficiency while the personality of staff shows through to users.
Creating a natural, welcoming experience was top priority in VERA's development cycle. VERA is ADA-compliant and includes accommodations for users with mobility limitations, hearing impairments and other disabilities. VERA can also be customized to match the brand look and feel of any property.