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06/01/2021

Enseo Launches Live, Virtual Front Desk Agent VERA

VERA helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts.

Enseo's virtual front desk agent tool, VERA (Video Enabled Remote Agent) is now available. Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience.

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Enseo's contactless tech helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts.

Based on enterprise-grade technology with world-class security, VERA assists users with a variety of face-to-face needs across the hospitality and other sectors. Enseo's latest service offering reimagines the in-person customer experience for a post-COVID world, making it possible for operators to maintain exceptional service by allowing users to be easily and safely assisted in interpersonal processes such as check-in

Enseo's contactless tech helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts.

As the world adjusts post-COVID, guests are rapidly returning to hotels with revenge travel. In fact, more than 75% of Luxury Leisure Travelers are ready to make travel plans this year.

Unlike conventional kiosk technology, VERA connects each guest to a live agent for a completely unique experience, allowing properties to both maximize labor efficiency while the personality of staff shows through to users.

Creating a natural, welcoming experience was top priority in VERA's development cycle. VERA is ADA-compliant and includes accommodations for users with mobility limitations, hearing impairments and other disabilities. VERA can also be customized to match the brand look and feel of any property.