Ensemble Travel Group Launches OneConnect – A New Integrated Booking Platform

Michal Christine Escobar
Senior Editor, Hotels

Ensemble Travel Group has unveiled OneConnect – a customized new technology that integrates three booking platforms into one. Providing advisors with the ability to access their reservations across all sales channels with one login, OneConnect includes access to GDS and supplier reservations. One of the main benefits of this new platform is the ability to incorporate members’ existing technology and content along with Ensemble’s supplier network and promotion in a customized and flexible platform.

Designed to offer better functionality and customer service for agents, other highlights of OneConnect include:

  • Flexible plug and play supplier content
  • One stop shop and training across all verticals, including hotel, air, cruise, and insurance
  • Ability to view or transfer bookings between advisors and manage reservations regardless of channel booked
  • Options to customize each member’s platform according to their own program and individualized needs
  • Creation of custom product, dynamic pricing, and packages
  • Simple and consumer friendly search tools allowing travelers to book or request quotes

OneConnect is a holistic approach to providing technology and services to meet both advisor and consumer needs. In addition to technical support for the platform and consultative services for new and existing reservations, the OneConnect Service Center also offers commission and debit memo management, tracking and payments across all sales verticals and the ability to manage schedule changes, exchanges, and cancellations.

“The launch of OneConnect reflects the ongoing commitment of our Product Development and Technology Solutions team to develop products that our members want and need. This includes access to a singular platform that can be customized and adapted to their specific needs instead of having a one-size-fits-all approach that has been the industry standard,” says David Harris, CEO of Ensemble Travel Group. “As a consortium, one of our objectives is to be able to embed ourselves into our members’ businesses to help them grow as well as to create efficiencies across all areas.  We are also very mindful that many of our members have made tremendous investment into technology themselves and we wanted to ensure that any new platform has the ability to be customized to support and complement their existing technology instead of requiring them to adapt to a generic system that doesn’t best meet their individual needs.”

Also integrated into OneConnect is Bedsonline, a global provider of accommodation and complementary travel products exclusively catering to travel agents. Through this partnership, Ensemble advisors have access to an extensive portfolio of over 180,000 hotels, 25,000 transfer routes and 18,000 activities in 185 destination countries worldwide, guaranteeing high availability, competitive prices and unique offers.

“Designing a technology program that includes flexible products for our diverse membership has been a priority for Ensemble, and we are really excited to have had such strong engagement so quickly,” stated Helen Enriquez, VP, Product Development and Technology Solutions for Ensemble.  “We have already surpassed the anticipated number of members adopting the new platform and expect that growth to continue as we formally launch.”

Members can choose from three cost-effective plans based on their individual needs.  This includes a “pay as you go” Basic option, a Business plan with more customized options and a version with full access to site customization.   Regardless of the plan, all members have access to administrative support, training, and webinars as well as front line technical support.  

Positioned to scale resources up or down based on members’ needs – particularly as the industry restarts – the platform is designed to create cost reduction and increased productivity for members.  Ensemble is also exploring ways to expand the services offered in the future to possibly include accounting, consulting services as well as other customized services to meet the specific needs of individual members and agencies. 

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