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Elephants Delicatessen Taps Centralized Platform to Boost Efficiency & Profitability of its Catering and Delivery Biz

Elephants Delicatessen has selected MonkeyCatering to enable end-to-end visibility and control over the chain's catering business. Located in Portland, OR, Elephants Delicatessen was founded in 1979 and is a pioneer in the Pacific Northwest gourmet food industry. Their in-store and catering menus feature locally-inspired soups, sandwiches and baked goods prepared daily from scratch.

Elephants Delicatessen has been offering on- and off-premise catering since its inception, and has earned a reputation for providing great tasting fare to offices and special events across the Portland area. The catering business currently represents 35 to 40 percent of sales, however, the growth of this business has introduced certain operational challenges. "Catering is a very valuable part of our business," says Anne Weaver, president of Elephants Delicatessen. "But our current systems for production, labeling and distribution are all manual, and take more time and effort than they should."

Elephants Delicatessen needed to increase its production efficiency and attain a higher level of centralized visibility to ensure consistent quality. After researching several software options, Weaver selected MonkeyMedia Software as the only provider that offers the end-to-end capabilities it needed to streamline its catering operations and allow for continued, manageable growth.

Balancing centralized control with distributed execution
MonkeyCatering will provide the end-to-end functionality that Elephants Delicatessen needs to manage every step of the catering process more efficiently. A centralized platform will manage orders for all locations, minimizing up-front capital expenses and enabling economies of scale. Each location will access its own detailed production information and customer data for more efficient execution; from receiving the order to producing it, packaging it and delivering it to the customer on time and in perfect condition.

Increased customer service and better system-wide visibility
With MonkeyCatering providing a centralized management platform, store managers will have more time to engage in higher-level, customer-focused activities. At the same time, headquarters personnel will take advantage of better reporting and real-time visibility to enable better decision making. This will allow Elephants Delicatessen to be more responsive to customer needs and the changing business environment.

"MonkeyCatering will give us all the tools we need to run a more efficient and profitable catering operation from order to delivery, on a single easy-to-use platform" says Weaver. "Getting a better grip on execution will save us money and free up valuable resources to focus on the continued growth of our business."
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