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Dunkin' Donuts Opens in Brazil with NCR Solutions

Dunkin’ Donuts opened its first site in Brazil using NCR restaurant technology and cloud solutions to more easily manage daily transactions and gain insights about store performance.
The restaurant chain came to BrasÍlia and the neighboring GoiÁs state with an expanded menu adapted to local tastes. Using NCR’s Aloha point-of-sale software, Dunkin’ Donuts expects to process its orders and payments easier and faster, increase speed of service, and improve its operating efficiency.
“As Dunkin’ Donuts continues to expand in Brazil, it has become increasingly important to leverage the latest restaurant technology to gain a competitive advantage,” said Ricardo Monteiro, Director of Supply Chain of OLH group, master franchisee of Dunkin’ Donuts in Brazil. “NCR’s mobile and cloud-based solutions allow us to achieve our long-term goals while providing us a platform that can grow with us.”
In the back of the house, NCR is helping Dunkin’ Donuts to manage stock in real time, thereby allowing a better control of costs and reducing losses. Dunkin’ Donuts will also be able to enjoy the benefits of NCR Configuration Center’s above-store capabilities, allowing the chain to improve operational efficiency at the store-level in their Brazilian locations. Each new item or price change on the menu is automatically synchronized, simplifying management’s daily work.
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