Disney CTO Talks Guest Experience at HT-NEXT 2020

Press enter to search
Close search
Open Menu

Disney CTO Talks Guest Experience at HT-NEXT 2020

By Michal Christine Escobar - 02/27/2020

In just eight weeks, attendees of HT-NEXT 2020: Predict the Unexpected will have the chance to hear Tilak Mandadi, Executive Vice President, Digital and Chief Technology Officer, Disney Parks, Experiences, and Products, explain how digital and physical are converging to transform the guest experience. He will share how he and his team leverage ecommerce, data science, AI/machine learning, cloud and information security, and more to define and deliver relentless innovations and strategic solutions in guest and consumer experiences and products, cast and crew experiences, all while increasing productivity and strategic business growth.

Interested in attending HT-NEXT 2020? Register here!

In his role as Executive Vice President, Digital and Chief Technology Officer for Disney Parks, Experiences and Products, Tilak leads a large and diverse team of technology professionals across the U.S., Asia, and Europe. His team is a fully integrated partner in executing growth and innovation strategies for all businesses in the segment, including theme parks, resort hotels, Disney Signature Experiences (Disney Cruise Line, Disney Vacation Club, Adventures by Disney, Aulani, A Disney Spa & Resort and Golden Oak), food and beverage, consumer products, retail, gaming, publishing and Walt Disney Imagineering.

Tilak’s commercial and consumer focus, as well as his hands-on technical expertise in digital and physical convergence, ecommerce, data science, AI/machine learning, cloud, lean practices, infrastructure operations and information security, provide the foundation for defining and delivering the segment’s end-to-end technology capabilities and roadmap. Tilak and his team deliver relentless innovations and strategic solutions in guest and consumer experiences and products, cast and crew experiences and productivity, strategic business growth and competitive advantages.

Throughout his career, Tilak has consistently led transformative, business-critical, global initiatives well beyond traditional technology functions. He has held progressively expanded leadership roles, while building strong, successful partnerships with senior- and board-level executives across a very diverse set of industries and business cultures, including financial services, hospitality, retail, energy and technology. As a versatile leader, Tilak has successfully created and led innovative startup teams as well as large, enterprise technology organizations.

Prior to joining the company, Tilak served as Senior Vice President, Digital Technologies and Enterprise Growth at American Express, where he oversaw the digitization of the card business and the technical enablement of the business expansion into new growth adjacencies and demographics. He has also held senior, global digital and technology leadership positions at FedEx Office and Dell Online after starting his career as a technical consultant at AT&T Bell Labs. Tilak holds a master’s degree in computer science from the University of Oregon.


Hospitality Technology (HT) and Hospitality Technology Next Generation (HTNG) are collaborating for the fourth year in a row to host HT-NEXT 2020, a unique conference for the hospitality technology industry. HT-NEXT 2020 will take place April 27-30 at the Fairmont Princess Scottsdale in Scottsdale, Arizona, and is assembling an educational agenda tied to the theme: “Predict the Unexpected.”

HT-NEXT brings together 500+ executives from across the hotel technology ecosystem, including hotel operators and solution providers, with expertise in property systems, guest room tech, e-commerce, distribution and operations. The focus in 2020 will help hotel executives anticipate where technology is headed, and predict what guests will want before they even know they want it.

After the 2019 event, 94% of these attendees said they took away meaningful new insights, and 88% of attendees said they met important new contacts.

Hoteliers and sponsors receive full access to the event from April 27 through April 30, with exclusive access Monday, April 27 through Tuesday, April 28. Access for HTNG vendor member attendees begins April 29 through the close of the event on April 30. 

For more information, visit http://www.ht-next.com.