The Deadwood Mountain Grand, a new casino resort located in Deadwood, South Dakota, has selected a comprehensive suite of Micros solutions, including the Micros Opera Property Management System, Opera Sales and Catering, Opera Gaming Suite, myfidelio.net, Micros RES point-of-sale, and Micros iCare loyalty. After 10 years of planning, the Deadwood Mountain Grand officially opened its doors on July 1, 2011, and offers a casino with more than 200 slot machines and six card tables, a restaurant that seats more than 100 people, and a 2,500-seat entertainment and event center. The Deadwood Mountain Grand Hotel, a luxurious 98-room hotel, will open in September 2011.
As the resort is comprised of a casino, restaurant, entertainment and event center, and hotel, Micros’ fully integrated solution will eliminate the need for resort staff to create multiple entries with guest information, creating a unified experience for the customer and a 360 degree view of guest activities to the resort. Micros’ enterprise-wide solutions will assist the Deadwood Mountain Grand in creating a superb and smoothly run customer experience, turning the resort into a tourist destination.
“The ease of use for our employees and innovative and robust product functionality are just a few reasons why we have chosen Micros as our technology partner,” says Brad Hemmah, general manager of Deadwood Mountain Grand. “Micros offers a broad line of flexible and adaptable products for the hospitality industry, allowing us to have all of our expanding technology requirements met by one vendor.”