Customer Relationship Management (CRM)

The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data.

The hotel industry is built on the human touch, and new tech is helping to enhance guest services.

With more than 15 years of experience in marketing, loyalty and CRM, Ruttle believes in the power of storytelling and what it means for brands.

Partnership enables hoteliers to gain market insights, expand distribution options, grow guest loyalty, and strengthen meeting and event management.

Hoteliers with the right data can send the right message to the right guest through the right channels. They can gain a clear insight into their customers booking behavior and preferences in real time.

Acquisition to empower hoteliers with full control and optimization of the entire guest journey.

Turtle Bay is reinvigorating tourism with the help of Salesforce’s data and AI capabilities.