Customer Relationship Management (CRM)

The integration of Cloudbeds’ property management system (PMS) with both Cendyn CRM and Cendyn Digital Marketing Platform (DMP) provides cross-channel connectivity, digital advertising management, robust marketing automation, and insightful analytics.

Coca-Cola Lens utilizes proprietary tools and data, plus insights from secondary and third-party sources, to bring insights into focus via a digestible, user-friendly website. See it in actio at Restaurant Show Booth 4402.

The new integration will allow hoteliers a two-way exchange of Guest Data and Reservations between dailypoint and the Shiji Enterprise Platform PMS.

IHG Hotels & Resorts will become the first global hospitality company to standardize on Salesforce Loyalty Management.

The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data.

The hotel industry is built on the human touch, and new tech is helping to enhance guest services.

With more than 15 years of experience in marketing, loyalty and CRM, Ruttle believes in the power of storytelling and what it means for brands.

Partnership enables hoteliers to gain market insights, expand distribution options, grow guest loyalty, and strengthen meeting and event management.