Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

LoungeUp Adapts Solution to Enable Completely Digital Guest Journey

All points of contact are moved onto the mobile phone enabling staff and guest safety.

Are You Ready for CCPA?

At MURTEC, Odia Kagan, Partner, Chair of GDPR Compliance and International Privacy, Fox Rothschild LLP, explained the three key rights CCPA gives consumers.

Hotels, restaurants and others affected by pandemic can use surveys to understand what clientele will expect when it comes to social distancing, sanitation, and more.

Integration will help hotels to upsell through daily intelligence and send review collection emails through the GuestJoy communication solution.

Since 2003, global multi-unit restaurant brands have partnered with Smartbridge to simplify their business transformation, execute their digital transformation initiatives, and modernize to compete in today’s marketplace. An empathetic approach to understanding the foodservice industry’s challen

Paytronix offers a full tech stack from a single provider.

Focusing on lower-funnel tactics like remarketing and CRM are more efficient ways to spend valuable media dollars.

Venue management software integrates with financial systems to provide consistent reporting.

The company was able to build a CRM with hundreds of thousands of user opt-ins, serving millions of personalized emails that drove sales

Aislelabs Connect offered free guest Wi-Fi through email and Facebook sign-ups, which enabled the collection of actionable demographic, interests and contact information.

Communicating with guests mid-stay using three simple open-ended questions via the tech platform of their choice leads to improved guest experience, hotel performance.

Harley-Davidson’s former director of communications strategy will rev up MURTEC, sharing how businesses can improve their competitiveness and avoid margin-killing commoditization.

Aislelabs Connect was enabled in all 140 stores through Pizza Nova’s existing Wi-Fi infrastructure, allowing the chain to collect rich customer data

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Tool delivers simple surveys via SMS to make CX rating easy and measurable.

One-in-five say they are willing to spend $50 or more for a hotel with superior service which is more than any other generation and double the amount of boomers who report the same.

New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels.

Cloud-based integrated system uses advanced machine learning technology to deliver for a clean, robust, single view of the guest.

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