Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

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Expert Insights: Hotel Execs Talk Latest Technology Projects and Predictions

HT tapped into the minds of hotel technology executives to reveal the latest projects they have been working on, as well as their predictions of what technology to watch in the New Year.

New feature measures online ordering experiences and alerts store managers so that they can intervene quickly to ensure guests order again

AI provides hotels with solutions for personalization, service enhancement & employee efficiency.

Pegasus rebrand logo

Following February 2019 merger, the combined entity will retain the Pegasus name, while introducing a new vision and rebranded platform.

3 ways AI and IoT can help hotels elevate the guest experience

Hotel guest-experience app “Beachy” expands into food and beverage.

Hotels would do well to consider a hybrid approach that allows chatbots to execute simple tasks while escalating more complicated requests to a live agent.

Loyalty is about more than just customer retention, it’s a key recipe for future success.

Stadiums have made large improvements in recent years in implementing new technology to improve the guest experience and hotel venues could greatly benefit by following suit.

Guests are especially impressed by the physical condition (5.9% increase) and cleanliness of rooms (3.8% increase), and with the timeliness in which their requests are being handled (2.2% increase). 

CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities.

RevPlus makes it easier for boutique and independent hotels to price rooms, check inventory, and manage their reputation.

Vista and Select Inn guests will receive personalized welcome messages, surveys, and access to an automated 24/7 digital concierge via a ChatBot.

Magic Blue in Playa del Carmen had been plagued for years with poor internet connectivity that affected both the guest and staff experience.

In this research report, HT explores what consumers want when it comes to tech rollouts at hotels and restaurants and how hospitality companies are faring so far in meeting consumer expectations.

Best Western executive leadership shares insights to strategy behind the global hotel brand purchasing a PMS provider.

Adjara Group said it signed a deal with Cendyn to power CRM across all its hotels located in Georgia.

In 2018, 66M reviews were submitted and TripAdvisor stopped 1M fake reviews from reaching its website.

Saves hotels valuable time and improves operations by allowing staff to reply to most reviews without leaving the TrustYou platform.

Robust connectivity will not only power future-ready experience, but it will set the pace and the bar for technology leaders.

ALICE helps Montage Los Cabos improve communication flow across the resort, directly impacting guest reviews.

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