Customer Experience/Service

Uber says it intends to keep the consumer-facing Postmates app running separately, supported by a more efficient, combined merchant and delivery network.

If brands aren't already getting data from their third-party online or delivery partners, they need to demand it. Here's why.

Panino Giusto leans on Oracle's cloud-based POS to support its off-prem pivot.

As states reopen, consumers say they'll wait at least a month to dine in at a restaurant, according to a study by Acosta Marketing.

 A look at touchless guest experiences and the innovative solution providers making them happen.

Here's how technology can help restaurants survive and thrive during COVID-19 and beyond.

From crowd density management to guest experience preservation, mmWave radar sensing is uniquely suited to fighting the spread of the coronavirus within hotels.

Eclipse Hotels Group also saw a 5.9% improvement in “Room Physical Condition” and a 3.46% increase in “Room Cleanliness” during the same timeframe.