Customer Experience/Service

According to Brand Keys' research, average in-market customer loyalty increases 20% YOY.

Hotels and resorts of all types see big profits by inviting guests looking for wellness, relaxation, bleisure, romance, and family-friendly day experiences using property amenities without staying overnight.

The lobby is the heart of every hotel and has the ability to drive loyalty, adjacent revenue and emotional attachment with guests.

Provider of internet-based solutions certified to provide Choice Hotels properties with advanced in-room entertainment and casting functionality.

New partnership with all four of Barceló’s brands to expand Nor1’s footprint in the Spanish and Latin American markets.

Ted Horner discusses his stay at the Motif Hotel Seattle and interviews its GM on their implementation of voice technology.

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

Guests will receive access to short meditations, soothing sounds for sleep, and more in the guestroom while loyalty members with receive access to access to exclusive content via the World of Hyatt mobile app.