Customer Experience/Service

Starbucks is adding drive-thrus, mobile order only pickup and curbside pickup to meet changing customers behaviors in the wake of COVID-19 pandemic.

Hotel chain is using InfoGenesis POS SaaS solution to improve CX and streamline operations.

Technology investment includes Wisely waitlist, table management and CRM functionalities.

According to SMG's research, 75% of customers surveyed have used drive-thrus in the past 90 days while 51% have used curbside pickup.

Customers ID the top three things that will make them feel safe dining at restaurants: social distancing, hand sanitizer and outdoor seating.

With delivery service review data available alongside customer feedback and operational data, brands have a more holistic and actionable view of the customer experience.

What do consumers expect now, and how can operators best meet those expectations?

In light of COVID-19, consumer expectations are changing in real-time, according to Market Force Information research. Plus, the most important factor to keep in mind when reopening.