Customer Experience/Service

Google + Volara Enable Voice Based Contactless Guest Engagement and Touchless Room Controls

Guest privacy and wellbeing is central to the design of new hotel solution.
For-Sight Welcomes Staycity Group as a Client

Hospitality technology specialists For-Sight will provide CRM & Marketing solutions to allow Staycity to enhance their guest experience.
Minute Man Burgers Newest Benefit: COVID-19 Insurance

Restaurant has also created SmartSpace, a safety and security concept.
STUDY: Two in Three Americans Say COVID-19 has Made Them Frugal

And 67% consider being called frugal a compliment, while skimping on a tip is considered "cheap," according to survey findings from Slickdeals.
Fazoli’s Reveals Double-Digit Increases in Sales, Traffic YOY

The Italian food QSR noted a 65% increase in drive-thru sales, 410% increase in online ordering and 200% increase in delivery orders.
Users Earn Real-World Rewards with Playstudios' Virtual MGM Resorts

Enhanced gameplay experience allows players to launch challenges and game boosters from a virtual Las Vegas Boulevard.
Consumers Want to Dine Out: Study

Oracle study highlights consumer views on restaurants during COVID-19 and what brands should expect in terms of take-out and dine-in experiences.
Guest Data’s Purpose in a New Era of Hospitality

Capturing and owning your guest's data will help keep guest, staff safe and ultimately drive profitability via enhanced guest experiences.

Hotel G San Francisco Adopts BeyondTV GuestCast™ by Hotel Internet Services to Maximize Competitive Edge in Guestroom Entertainment Content Personalization