Customer Experience/Service

Choice Hotels International and Loews Hotels & Co honored for outstanding achievement, vision and leadership in technological innovation.

Here's why drive-thru demand will likely persist long after COVID restrictions become a thing of the past.

This historic, boutique hotel in Mexico leaned into technology to improve staff efficiency by 35% while also enabling staff to provide an incredible in-stay experience. 

Restaurants may not always be able to make waits shorter, but they can make them better for the customer. Here's how.

NevayaCast available for new installations as well as retrofit Chromecast solutions.

Attendees to experience LifeTagger platform in simulated hotel environment, June 27-30.

Restaurant Technology Network’s newest industry standard helps operators maintain integrity when collecting and handling customer data, both zero-party and first-party.

Here are three ways tech automation can support employees and boost the guest experience.