Customer Experience/Service

In addition to the multiple facets of uWink's interactive menu, they will now offer multiple language translations with the touch of a button. Chinese, English, French, German, Italian, Japanese, Korean, and Spanish translations will be available.

Tableside ordering and payment devices are beginning to gain more and more prominence in the United States, leaving restaurant operators to ask themselves two vital questions: "What are the benefits to my organization?" and "What do I need to do to implement it?"

Mounting airline fees, flight delays, and cancellations are among some of the biggest obstacles that travelers are facing in the current economic climate. With this in mind, the Robert Treat Hotel in Newark, NJ decided to install a solution that would not only ease traveler woes but increase property revenue.

The Jekyll Island Club Hotel's selection of NORTHWIND's Maestro PMS is expected to bring increased Internet functionality and staff productivity, according to hotel management.

The InterContinental Stephen F. Austin Hotel successfully deploys Bandspeed AirMaestro Wireless LAN Solution.

According to a poll by Prospectiv, when planning and researching travel plans, customers indicate that they prefer to use the Internet as their primary resource for researching travel information and special offers.

Amadeus Property Management System (PMS) now offers hotels the ability to sell inventory on Expedia directly through their PMS, as a result of a recent agreement to connects to ExpediaQuickConnect. Bookings from Expedia are automatically transferred into Amadeus PMS.

In an industry where today's innovation is tomorrow's table stakes, hospitality operators must continually improve their processes for fostering innovation to stay on top of guest satisfaction. These strategies from a Cornell University roundtable can help.