Customer Experience/Service

Krystal Restaurants of Chattanooga, TN is delivering a unique customer experience at it 50's style drive-up restaurant through the implementation of menu boards that allow drive-up customers to scroll through a menu, watch TV and more.

The Sheraton Station Square Hotel's deployment of a POS and wireless network from Colubris will allow guests to purchase food and beverages from any location in the hotel using a variety of payment options.

Rosewood Hotels & Resorts had two distinctly different properties that were both in need of a communications solution that enabled staff to quickly respond to guest requests. Management found their solution in the Mitel 3300 ICP communications platform.

In the hospitality industry, online presence is exceptionally important. Learn tips to increasing your website's general accessibility for all populations, especially the elderly and disabled populations.

The newly opened CBS Scene Restaurant & Bar serves up a wide variety of CBS entertainment options thanks to over 135 Sony plasma LCD and graphic projects displaying sports and television programming options.

The newest offerings in golf and spa technology focuses on guest personalization. From dynamic packaging and booking capabilities to customer tracking preference capabilities, operators are striving to differentiate their properties by building exceptional guest loyalty.

The Los Angeles based uWink knows how to create a truly unique dining atmosphere that marries social game play with meal time. Touch screen terminals at every table not only route food and drink orders directly to the kitchen, but offer more than 70 games to delight and entertain guests. In this exclusive interview, uWink CEO Nolan Bushnell (also founder of Chuck E. Cheese and Atari Corp.) sits down with his son and uWink's CTO Brent Bushnell, and together the two spill all the family secrets behind this next-generation dining concept.

A new drapery system from Luton allows guests to control guestroom drapes with an infrared handheld control or wall mount, and also integrates with the Stanza lighting controls.