Customer Experience/Service

ReviewPro Launches Online Rep Management Solution for Restaurants

ReviewPro, international provider of online reputation and social media analytics for the hospitality industry, is expanding into the restaurant space.
OpenTable Acquires Quickcue

Acquisition will accelerate OpenTable development efforts aimed at providing the most elegant mobile waitlist technology available and enhancing its hospitality solutions for restaurants that are primarily walk-in, but accept reservations.
Amadeus Acquires Newmarket

Amadeus has accelerated its move into the hotel IT sector with a $500 million acquisition of Newmarket International.
FCS Gateway Solution for Billing and Voice Messaging Integrates with Toshiba Strata CIX

Partnership helps boutique and limited service hotels more efficiently manage billing and guest services.
Lodging Interactive Offers Free Services Bundle to New Digital Marketing Clients

Hotels that sign up for full-service digital marketing services will receive a free bundle of services valued at more than $8,000.
Free App Upgrade Captures Data and Streamlines Ops

QSR Automations has enhanced its comprehensive iPad guest management app.
Pinehurst Resort Drives 500 Percent Outbound Sales Increase

Legendary golf resort leverages call center data for championship conversion scores.
Data So Big, it Needs its Own Report

HT dives deep into data with publication of the 4th Annual Lodging Technology Study and the Point of Sale Software Trends Report.

Marriott Airport Hotel Increases Guest Services with Cloud-Based Information System