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A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.

According to recent reports, the hospitality self-service market is expected to experience a compound annual growth rate of 11.3%, as penetration and adoption rates improve. VDC Research identifies and analyzes the now- and near-term opportunities and threats impacting North America.

Twitter is taking hospitality e-marketing by storm, yet this social tool is not without its challenges. Get educated on a host of specialized Twitter tools and applications that are designed to help operators to better manage and analyze their social networking efforts.

Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.

NEC Display Solutions of America has partnered with Project Leadership Associates to develop VUKUNET, a universal advertising platform powered by NEC that connects digital out-of-home networks with ad revenue.

This acquisition will enable RedPrairie to accelerate its already rapid growth rate while enhancing its commitment to customer success.

The newest release of Watson, R.M. incorporates a number of new features including a staff portal that enables employees to check schedules, request time off and manage preferences over the Web.

With an industry-leading, four-year warranty and print speeds up to 50% faster than the previous model, Epson's TM-T88V offers solid reliability along with advanced, full-featured printing functionality and is ideally suited for a broad array of retail and food service applications.