Cruise Line

Pause in operations extends from Dec. 1 to Dec. 31 and includes five brands from the world's largest cruise company - Carnival Cruise Line, Cunard North America, Holland America Line, Princess Cruises and Seabourn.

Cruising paused until December 31.

The “Voyage Well” Plan sets forth to increase crew and passenger safety in light of not just the COVID-19 pandemic, but also as a set of evolutions to increase the overall safety and health of the crew and guests moving forward.        

Called 'Safe Air,' the new air filtration system will use UV-C lamps to kill viruses and bacteria.

Guests, employees and crew members of three brands are all at risk after an Aug. 15 ransomware attack.

System allows guests to view a large variety of German language and international TV channels & movies or book excursions, view their bill and communicate with the staff while the crew can catch up on up to two days of TV.

SMS will operate DeCurtis Shield™ Kiosks to automate the health check questionnaire process and provide temperature screening as part of its new health and safety initiative due to COVID-19.  

Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.