COVID-19 / Coronavirus

Hotel brand stresses the importance of continually collaborating with teams to keep everyone apprised of daily changes and to encourage ideas from frontline workers on how to improve processes and deliver a superb guest experience.

Learn how to be prepared for any of these scenarios which run the gamut from best to worst case.

More technologies and fewer lobbies are likely in the cards for hospitality.

Health experts will review and inform ongoing practices and procedures in support of crew and customer safety.

There are many challenges and opportunities inherent in the reopening process.

Contactless technology is woven into every aspect of the guest experience.

Amid increased demand for drive-thru, the QSR giant has improved this essential KPI.

Analytics tool allows hoteliers to see exactly what their guests think about the COVID-19 measures taken by the hotel.