Coury Hospitality Selects HIS to Implement Advanced Content Casting, Voice Control and Internet Connectivity at Properties Across the United States
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by Coury Hospitality to ensure that its properties are able to provide guests with the latest in Wi-Fi, content streaming and virtual assistant technology. With properties located in Oklahoma, Kansas, Minnesota, Wisconsin and several that are in development in Texas and Indiana, Coury Hospitality is now committed to working closely with HIS at all existing and under development locations. This commitment ensures that Wi-Fi services exceed guest expectations and that HIS' BeyondTV solution is available to address growing demands for content casting and in-room voice control abilities.
After comparing the industry's providers of Wi-Fi, content streaming, device casting and voice control technologies, Coury Hospitality identified HIS as the provider that could address all of its hotel and guest needs. Analyzing each solution, Coury leadership recognized that to adopt a solution other than BeyondTV would be akin to taking a step back, as the platform was the only one that could provide a comprehensive entertainment and virtual assistant experience without encountering issues such as service lag.
With BeyondTV now available at five of its locations and with additional installations expected to be completed this summer, guests staying at a Coury Hospitality property can now look forward to seamlessly casting streamed content or apps directly onto their guestroom television without having to input sensitive login information. Leveraging its patented data privacy technology, BeyondTV further leads the industry in safeguarding guest information with features that include automatically erasing all usage data upon check-out. Guests are also able to delete their personal data at any time during their stay with a push of a remote control button.
"Guests today are interested in finding services that emulate the quality and diversity of what they find at home when it comes to in-room entertainment," said Tad Stricker, regional director of operations at Coury Hospitality. "With BeyondTV, our guests can watch what they want to watch and pick up a show at the exact point where they last left off. BeyondTV is truly remarkable in that it delivers this experience in a way that is intuitive and is able to be used by guests the moment they walk in the room. With its additional virtual assistant and voice control abilities, BeyondTV also provides our guests with enhanced conveniences they are becoming accustomed to at home. By essentially serving as another member of staff that is always available for each guest, we have also found that front desk calls have been reduced by roughly 25 percent."
Through BeyondTV's integration with Amazon's Alexa, Coury Hospitality's guests can now effortlessly control television functions with their voice alone, without having to locate or attempt to learn how to use the remote control. Further enhancing guest convenience is the ability to use BeyondTV's voice control feature to schedule wakeup calls and even communicate with a hotel's various departments. BeyondTV also allows guests to order amenities such as room service from the comfort of their guestroom. Guests staying at a Coury Hospitality property are also able to utilize Alexa to find out specific information such as hotel restaurant hours or details on nearby attractions.
As a provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Coury Hospitality property guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS' expertise, each property utilizes strategically installed Ruckus access points to ensure that a strong and consistent internet signal is accessible throughout the premises.
"We have been able to significantly reduce guest complaints related to Wi-Fi since partnering with HIS," continued Stricker. "Their ability to custom-design a network that delivers exceptional quality despite any structural limitations, while ensuring that we only need to deal with them and no other vendors for additional services, is one of the main reasons that we will continue to select HIS for any future projects without question."