Colville Tribal Casinos Consolidate IT Ops, Infrastructure & Reporting with Enterprise POS

Colville Tribal Enterprise Corporation has selected MICROS as its technology provider for its three casinos located in Washington. Okanogan Bingo Casino, Mill Bay Casino, and Coulee Dam Casino will utilize the MICROS 9700 Hospitality Management System (HMS) to provide Colville Tribal Enterprise Corporation with one centralized solution.

As Colville Tribal Enterprise Corporation operates three independent casinos that are located up to 180 miles apart, it requires a robust system to allow for centralized management of its business operations, as well as support from a reliable company. With gaming operations including dining options, a casino, and a full schedule of events, Colville Tribal Enterprise Corporation requires an enterprise point-of-sale solution that consolidates its IT operations, infrastructure, and reporting. MICROS 9700 HMS allows Colville Tribal Enterprise Corporation to capitalize on economies of scale, increase control of its business operations, and provide greater transparency into its financials.
As a progressive group, Colville Tribal Casinos requires a solution that will grow with each casino's expanding business needs. The casinos have already begun installation of the intuitive MICROS Kitchen Display System (KDS), which seamlessly integrates with MICROS 9700 HMS. MICROS KDS is a graphical software application designed to increase efficiency and improve guest service through better kitchen coordination. MICROS KDS displays food orders for preparation and monitors the timing of orders for "Speed of Service," providing feedback on table status, and capturing service times for management reporting. MICROS KDS also provides the Colville Tribal Casinos with true operational metrics unparalleled in the industry.

"Colville Tribal Enterprise Corporation selected MICROS to provide our casinos with a proven technology solution, and leave the gambling to our customers," says Randy Williams, director of corporate gaming, Colville Tribal Casinos. "MICROS is a stable vendor that provides us with the best software and hardware solutions.  We understand that with three independent businesses located far apart, we need a solution with a versatile enterprise architecture."
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