Church’s Texas Chicken Leans Into Surveillance

Anna Wolfe
Senior Editor, Restaurants
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DTiQ  announced a strategic contract with Church's Texas Chicken. The agreement recognizes DTiQ as an approved supplier of managed video and loss prevention solutions in support of Church’s company-owned restaurant operations.

For over 20 years, DTiQ has provided next-generation business intelligence solutions and services to over 45,000 customers worldwide. DTiQ’s technology continuously gets smarter in real time through AI machine learning to better identify suspicious transactions, including refunds, discounts and voids. Using its advanced AI technology, DTiQ’s certified auditors assess suspicious transactions through video footage to provide organizations with an unbiased compliance review, allowing restaurant teams to deliver operational excellence at each location. 

Following a successful pilot rollout in 15 Church’s company restaurants, DTiQ’s intelligent video and loss prevention solution will now further expand across company-owned restaurants, and the company is a preferred provider for the franchise system.

“DTiQ’s loss prevention solutions will help us remain focused on our mission of serving the bold taste of Texas to our guests at an affordable cost,” said Bill Mitchell, Church’s Texas Chicken’s vice president of company restaurant operations. “From the pilot launch, we measured locations against comparable business periods and recognized a proven reduction in both cash and product theft, resulting in noticeable improvements in food-related costs. These results made our decision to expand DTiQ’s services easy, and we look forward to our continued vendor relationship.”

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Programmable into any remote video system, DTiQ’s proactive solution maps and marries point-of-sale data with advanced video to identify fraudulent transactions. The video-as-a-service provider’s solutions provide customers with an average of 1% to 2% in cost savings to their bottom lines.

“The clear delineation from the tailored insights and services provided by DTiQ revealed compelling economic value,” said Danton Nolan, Church’s Texas Chicken’s executive vice president and chief financial officer. “We’re excited to continue to roll their cutting-edge technology and services into additional company restaurants.”

How it Works

DTiQ’s solution integrates with POS data to identify high-risk trends (like employee theft, voids and discounts) to deliver real-time exception reporting with daily alerts for instant action.  For Church’s, DTiQ developed a direct integration with their POS provider, Qu POS. This allowed DTiQ's solution to integrate their camera footage with their POS data to identify high-risk trends. Managers are able to see changes in sales trends and location performance in real time as well as receive video reviews and analysis of POS data points that support the restaurant’s business objectives.

Combined with data and video analytics, DTiQ’s technology continuously gets smarter in real time through AI and machine learning to better identify suspicious transactions. Using its advanced AI technology, DTiQ’s certified auditors assess video footage to provide organizations with an unbiased compliance review, allowing restaurant teams to deliver operational excellence at each location. These findings are then used to train the system through Machine Learning to get better at automatically identifying similar scenarios in the Church's Chicken environment.

  • DTiQ is a camera-agnostic solution that can use existing cameras combined with our edge device. DTiQ’s proactive solution maps and marries point-of-sale data with advanced video to identify fraudulent transactions. 
  • DTiQ’s solution helps to save time! Managers and district managers are seeing time savings through utilizing DTiQ’s mobile application, which provides real time insights to promote a culture of operational excellence.
  • In addition to tracking illicit activity, and saving time, DTiQ solutions help managers monitor employee performance, track operational outcomes and capture various important data points.
  • DTiQ’s solutions help support the operational, brand, and profitability goals for store managers as well as the company and franchise restaurants as a whole.
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