In the wake of announcing its temporary shift to-go only, Chipotle Mexican Grill and Uber Eats have announced a national delivery partnership.
This month, the delivery fee will be waived on any Chipotle order of $10 or more on the Uber Eats app and ubereats.com. Service fee applies.
Given recent world events, Chipotle and Uber Eats are working together to make the delivery experience easier for fans. Uber Eats users can leave a note in the app for “no-contact” deliveries, which involve a driver leaving the food at the doorstep rather than an in-person exchange. Digital orders from Chipotle are customized via the brand’s Delivery Kitchens, which are comprised of a dedicated ingredient station and operated by a special team in nearly all Chipotle locations. Chipotle deliveries also feature a new, tamper evident packaging seal to help ensure food is untouched during delivery.
“Now more than ever, we know our guests want the convenience of getting our real food delivered directly to their doorstep,” said Chris Brandt, Chief Marketing Officer at Chipotle. “We’re excited to expand our delivery footprint through a partnership with Uber Eats, which will make it even easier for fans to get the food they love without leaving the house.”
Both teams have been working closely on this fully integrated partnership to ensure a smooth experience for in-restaurant teams and for Chipotle fans and eaters across the country. The partnership with Uber Eats is another way Chipotle is working to grow its digital and delivery business.
As HT previously reported, Chipotle's digital orders topped $1 billion dollars in 2019, and to accommodate digital and delivery, Chipotle is installing new in-restaurant features to increase convenience for customers and delivery partners. Walk-up windows and premium placement for digital built in pick-up portals allow delivery drivers to retrieve food quickly and efficiently. Additionally, in 2020, Chipotle plans to add Chipotlanes, a drive-thru pick-up lane where guests can pick-up digital orders without leaving their cars, to most of the new locations.