Chick-fil-A Offers Info on Investigation of Possible Data Breach
On December 19, Chick-fil-A was notified by its payment industry contacts of limited suspicious payment card activity appearing to originate from payment cards used at a few restaurants. The company launched an investigation and is working with IT security firms, law enforcement and payment industry contacts to understand all of the facts. The initial report was of potential suspicious activity involving payment cards at a few restaurants. The investigation is on-going and the company has stated it will update as they are able to do so.
Chick-fil-A posted a statement as well as answers to frequently asked questions on their website. Portions of the post are below. To read the complete statement, click here.
Chick-fil-A recently received reports of potential unusual activity involving payment cards used at a few of our restaurants. We take our obligation to protect customer information seriously, and we are working with leading IT security firms, law enforcement and our payment industry contacts to determine all of the facts.
We want to assure our customers we are working hard to investigate these events and will share additional facts as we are able to do so. If the investigation reveals that a breach has occurred, customers will not be liable for any fraudulent charges to their accounts --- any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. If our customers are impacted, we will arrange for free identity protection services, including credit monitoring.
If you are concerned about your payment card transactions at a Chick-fil-A restaurant, please review the following frequently asked questions (“FAQ’s”).
Customers may call 855-398-6439 for additional support or information. (Our call center will be closed for the New Year’s holiday and will reopen beginning Friday January 2.)
FAQ
If the investigation reveals a breach, will I be responsible for fraudulent charges if I use my payment card at your restaurant?
No. Customers will not be responsible for any fraudulent charges to their accounts – any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. We will arrange for free identity protection services, including credit monitoring, to any impacted customer.
What should customers do?
It is always a good idea to regularly monitor card accounts and to quickly report suspicious activity to your card issuers.
How do I know if I am an impacted customer?
We will provide further information regarding who, if anyone, is impacted as it becomes available.
Chick-fil-A posted a statement as well as answers to frequently asked questions on their website. Portions of the post are below. To read the complete statement, click here.
Chick-fil-A recently received reports of potential unusual activity involving payment cards used at a few of our restaurants. We take our obligation to protect customer information seriously, and we are working with leading IT security firms, law enforcement and our payment industry contacts to determine all of the facts.
We want to assure our customers we are working hard to investigate these events and will share additional facts as we are able to do so. If the investigation reveals that a breach has occurred, customers will not be liable for any fraudulent charges to their accounts --- any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. If our customers are impacted, we will arrange for free identity protection services, including credit monitoring.
If you are concerned about your payment card transactions at a Chick-fil-A restaurant, please review the following frequently asked questions (“FAQ’s”).
Customers may call 855-398-6439 for additional support or information. (Our call center will be closed for the New Year’s holiday and will reopen beginning Friday January 2.)
FAQ
If the investigation reveals a breach, will I be responsible for fraudulent charges if I use my payment card at your restaurant?
No. Customers will not be responsible for any fraudulent charges to their accounts – any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. We will arrange for free identity protection services, including credit monitoring, to any impacted customer.
What should customers do?
It is always a good idea to regularly monitor card accounts and to quickly report suspicious activity to your card issuers.
How do I know if I am an impacted customer?
We will provide further information regarding who, if anyone, is impacted as it becomes available.