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Chattanoogan Hotel Personalizes Staff Productivity with PMS eLearning

High turnover of line staff and property managers is a way of life in the hotel business. So is increased technology use. Continuous staff training is a challenge to efficient operations at many properties. The Chattanoogan Hotel has deployed the Maestro PMS eLearning system that helps property staff and managers quickly become experts in system use and operations.
Greg Jones, front office manager at The Chattanoogan Hotel said, “Training at an independent hotel is different than at a chain property. Our front office team is responsible for training new employees. We incorporated Maestro’s eLearning training courses into our property instruction guides to train new staff quickly and efficiently.” Maestro eLearning offers 31 courses that are fully-integrated with the Maestro Front Office System and its other modules.
eLearning is integrated with Maestro so staff can get quick answers to system questions while they are on the job. They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from our eLearning website. The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.
eLearning is part of Maestro’s free Diamond Plus Service and includes online webinars.  
The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry’s most robust and well supported system for independent hotels, resorts, and multi-property groups. 
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