Buffalo Wild Wings Deploys Service that Texts Diners When Tables Ready

Buffalo Wild Wings is among the 1600 nationwide restaurants that have deployed the new NoshList Premium from Firespotter Labs, the expanded version of its restaurant waitlist management app for iPad. The service offers an expanded set of features that help restaurants deliver an even better guest experience including unlimited two-way texting as well as a designated local phone number. Garrett Schmidt of Buffalo Wild Wings admits that management benefits greatly from analytics and in-app statistics, which allow them to measure waitlist performance in real time relative to past shifts.

 

NoshList notifies diners via text messaging that their tables are ready and improves the dining experience by replacing paper lists, microphones and alert buzzers with text messages sent directly to their cell phone. Since the February launch of the free service, nearly 4.5 million diners have been seated with NoshList.

 

NoshList is already in use in more than 1,600 restaurants nationwide. Clients include Red Robin Gourmet Burgers, Buffalo Wild Wings and many other regional and national brands.

 

NoshList Premium features the same capabilities as NoshList, including unlimited SMS text and automated phone call notifications to diners, while new services have been added to increase functionality and provide diners with the ability to interact directly with the restaurant via text. NoshList remains free, while NoshList Premium is priced at $49 per month per restaurant.

 

NoshList Premium features include:

 

Unlimited Two-Way Texting

Table Number Assignment

Large Party Functionality

NoshGuest Auto?ll

In-App Statistics

Designated Local Phone Number?

30-Day Exportable Analytics

Weekly Email Summaries