Guests at the hotel who did not use their credit or debit card at these outlets, and guests who charged food and beverage purchases to their room account at these outlets, were not affected.
Upon learning of the suspected data security breach, Presidian officials promptly deactivated the point-of-sale system, began an investigation and then initiated a third-party forensic review. Presidian also reported the incident to law enforcement. The company continues to work with investigators and the credit card companies.
The unlawfully accessed data may have included names printed on customers' credit or debit cards, credit or debit card numbers, the security codes and card expiration dates. The credit or debit card information of guests who paid with cards for food or beverages at the affected outlets during the approximate five week-period might have been compromised and those guests are encouraged to review their account statements beginning from that time period.
Additional information about this incident has been posted on the website (http://presidian.com/credit-card-security-information). In addition, Presidian is offering one year of complimentary credit monitoring services to all affected cardholders.
While the financial institutions that have issued the credit or debit cards that are suspected of being affected by this incident are already aware of this situation and are increasing their fraud monitoring or have reissued the card, customers who suspect unauthorized activity should report it to the issuer of the credit or debit card. The policies of the payment card brands such as Visa, MasterCard, American Express and Discover provide that you have zero liability for any unauthorized charges if you report them in a timely manner.
Guests should also consider placing a fraud alert on their credit files. An initial fraud alert, which lasts for 90 days, requires potential creditors to use reasonable policies and procedures to verify an individual's identity before issuing credit in his/her name.
To place a fraud alert, calls can be made to any one of the following three national credit reporting agencies: Experian (888) 397-3742; Equifax (800) 525-6285; or TransUnion (800) 680-7289. A fraud alert request call to any of the three national credit reporting agencies will result in all three agencies implementing the alert.
Anyone placing an alert then will receive communications from all three agencies, confirming that the alert is in place and letting you know how to obtain a free copy of your credit report. Interested parties also can order a free copy of his/her credit report by calling (877) 322-8228 or by visiting http://www.annualcreditreport.com.