The Boca Raton Selects the Orion Push-to-Talk (PTT) 2.0 Platform for Frontline Communications

Michal Christine Escobar
Senior Editor, Hotels

Orion Labs, Inc., the only voice-first Push-to-Talk 2.0 intelligent communication platform, today announced The Boca Raton selected Orion to provide frontline communications across the iconic private club and luxury resort in South Florida. Staff members across various departments will utilize Orion for real-time communication, including housekeeping, engineering, food and beverage, security, events, recreation, and concierge.

The Boca Raton is a private club and luxury resort founded in 1926 and acquired by MSD Partners, L.P. in 2019. The property is undergoing the most significant evolution in its storied history as part of a $200 million Phase One transformation. The Boca Raton is comprised of five distinct hotels, including Cloister, Yacht Club, Beach Club, Bungalows, and the soon-to-open Tower. Amenities range from an 18-hole golf course to a 50,000 sq. ft. spa, seven swimming pools, Racquet Club, 34-slip marina, a collection of restaurants and bars, and flexible meeting space.

The Boca Raton required a voice-first solution with reliable service across the extensive property and broad device compatibility to meet each team’s distinct device requirements. In a competitive selection process, The Boca Raton chose Orion for its ability to provide push-to-talk and multimedia with resort-wide coverage over Wi-Fi and LTE. Orion was also selected for enabling The Boca Raton to optimize devices for each operational role and eliminate the staff’s need to carry multiple devices.

Customer-facing staff will utilize Orion’s award-winning Onyx, an end-to-end encrypted (E2EE) Bluetooth wearable device for heads-up, hands-free communication. Orion will also bridge with the resort’s existing radio system, enabling Orion’s PTT 2.0 platform to interoperate with the staff’s legacy radios. Orion’s platform is scalable to match The Boca Raton’s future growth.

The Orion PTT 2.0 Platform for Hospitality uses Orion’s patented Voice Bots and platform integrations to transform the guest experience and safety by delivering value-added services, automating routine processes, responding instantaneously in critical situations, and amplifying team member knowledge. The platform offers an easy onboarding process and improves employee engagement with real-time language translation and voice-first multimedia communication with voice, text, photos, videos, and files such as PDFs. Managers gain operational control with a single-pane map view of staff locations, even when the manager is offsite.

“Orion’s PTT 2.0 radically modernizes frontline communication and operational control across industries such as hospitality, transportation, logistics, retail, health care, and more,” said Greg Taylor, Orion CEO. “Orion is the ideal strategic partner to support The Boca Raton as they digitally transform the iconic property’s communication and collaboration system to provide an unmatched customer experience. I am pleased to welcome The Boca Raton as Orion’s newest hospitality client.”

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