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02/15/2022

Belmond Hotels Selects Silverware as the Preferred POS for All F&B Outlets

Prior to Silverware, Belmond Hotels was required to input menu and pricing changes in a single terminal in the back of house.
Michal Christine Escobar
Senior Editor (Hotels)
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Belmond Hotels

Belmond, part of the luxury group LVMH Moët Hennessy Louis Vuitton, has selected Silverware as the full-service point-of-sale solution for its hotels and restaurants. Today nine of the global brand’s properties, including the iconic Le Manoir aux Quat’Saisons a Belmond Hotel in Great Milton, Oxfordshire, England, and its two Michelin-star restaurant, led by celebrated Chef Raymond Blanc, are successfully running on Silverware. Also in the pipeline are the famed  Cipriani a Belmond Hotel in Venice, Italy, and the El Encanto a Belmond Hotel in Santa Barbara, Calif.

“When Le Manoir aux Quat’Saisons reopened in May 2021 following a series of COVID lockdowns, we found that Silverware had replaced our previous system,” said Peter Prusaczyk, food and beverage manager at Le Manoir aux Quat’Saisons a Belmond Hotel. “It was a corporate decision to make the switch globally, and our staff was delighted with the change. Silverware is the most efficient and user friendly POS that I have encountered throughout my hospitality career. I’ve learned over time that technology is only as good as its set up. It’s in the set-up where Silverware shines. It’s foolproof — anyone can use it with minimal training. I especially enjoy the system’s drag-and-drop functionality and query prompts that pop up to make certain that orders are being input properly the first time, every time. With Silverware, we are confident that our discriminating guests will have exceptional dining experiences.”

Prior to Silverware, Prusaczyk said he was required to input menu and pricing changes in a single terminal in the back of house. With Silverware, all updates can be made via any of the 10 terminals on property, saving considerable time and getting servers back to doing what they do best, provide uncompromising service to guests.

“The service and support we receive from the Silverware team is extraordinary,” Prusaczyk said. “When Thomas Small (Silverware’s Global Enterprise Sales Director) came to oversee implementation, he and his team were devoted to the project. They spent whatever time was necessary to ensure that we understood how to leverage the POS to get the efficiencies we wanted to achieve. They even stayed a few days after the project was complete to just to be present and visible if we needed their help. The entire Silverware migration was seamless and trouble free. Today we can run reports, review a guest’s order history, and add meal specials or promotions in minutes from anywhere a terminal is available. It’s just a very good system. I’ve worked with many, and Silverware is by far the POS solution I enjoy using the most.”

Silverware is designed to proactively ensure that operators are providing an elevated guest experience, from the quick-glance screen with user-friendly design to the fully customizable order panel that enables staff to save time when ordering during peak times. Silverware POS also provides flexible and powerful reporting and printing based on revenue center, segment, and service type, including cost center on guest checks. With Silverware, operators of today’s most prestigious hotels and restaurants are improving profitability through innovative technology.

“We started Silverware with a simple goal: to help our clients elevate their guest’s experience,” said Lucky Thalas, Silverware Executive Vice President. “Since inception, that mission has not wavered and holds truer today than ever before. When a luxury hospitality company such as Belmond uses words like ‘exceptional,’ ‘extraordinary,’ ‘efficient,’ ‘user-friendly,’ and ‘foolproof’ to describe our solution, we know we are doing something right. Our customers don’t just believe we are the right technology partner now, they trust that we will consistently innovate, drive change, and partner with them to fulfill their vision. We are proud to be working with Belmond and look forward to announcing further rollouts in the future.”