Avaya, RapidSOS, and 911 Secure Introduce Public Safety Breakthrough

Michal Christine Escobar
Senior Editor, Hotels

Avaya Holdings Corp. announced that life-saving device location discovery capabilities are now available to emergency first-responders through the integration between RapidSOS, 911 Secure and Avaya emergency response management solutions.

Avaya IX Workplace unified communications solutions for the enterprise can now deliver emergency data to public safety agencies through an integration with 911 Secure SENTRY™ and RapidSOS. Avaya continues to bring new innovation to this critical industry segment as part of its ongoing commitment and focus on public safety communications and collaboration.

In a multi-line telephone system environment, SENTRY™ already provides location for IP devices as well as on-site notification for Kari’s Law compliance. Utilizing the rich multimedia content available when a 911 call event occurs, in-office security has the situational awareness they need to manage the incident. Now, that identical information can be directly sent to 911 and public safety first responders as well. This enables dispatchers and first responders in the field to more accurately locate a caller’s precise location and gain access to critical situational awareness when calls are made from an Avaya communications system. The unique integration with RapidSOS provides precise, real-time location, floor-plans and other critical information that could save lives.

Avaya IX Workplace with 911 Secure SENTRY™ utilizes new emergency data capabilities made available by the RapidSOS Clearinghouse, in use by over 3,000 public safety agencies nationwide. This new solution is the first to connect user-specific location information from a commercial network with 9-1-1 through the RapidSOS platform. The RapidSOS Clearinghouse is a secure source of advanced emergency data for public safety agencies, who are able to retrieve data in an emergency through RapidSOS Portal or integrations with existing PSAP software systems. This allows them to add sophisticated information in real-time that the existing 9-1-1 infrastructure is not capable of providing.

Beyond the 911 Secure SENTRY™ solution, Avaya IX Workplace can also utilize the Avaya Cloud Notification System, which enables fast, automated mass notifications via voice, text or various combinations to large groups of people who need to be alerted with the accurate information. Weather events or school closing alerts can now be delivered using integrated active databases, sending alerts to parents, community members or other emergency contacts, providing instructions or other important information that is critical in times of need.

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