ARTICLES BY THIS AUTHOR
- 1/11/2022
Unlocking Guest Loyalty with Smart Data Technology: A Hotelier’s Guide
As hoteliers seek to recover revenue lost over the last two years, improving loyalty is more important than ever before -- but loyalty looks different in a post-pandemic world. - 1/11/2022
Unique Vacations, Inc., an Affiliate of the Worldwide Representative for Sandals Resorts, Partners with IDeaS
Technology pivot to accelerate innovation, transformational growth and connected commercial strategy. - 1/11/2022
Room Service Revenues Soaring at EB Hotels Miami with GuestHub
Web-based guest services app is enabling the airport hotel to boost food and beverage revenues while operating with a reduced staff and without increasing the cost of service. - 1/10/2022
UniFocus Unveils Predictive Scheduling, a Tool for Ensuring Fair Workweek Compliance and Effective Labor Coverage
Workforce optimization technology provider empowers hoteliers with the means to easily navigate the increasing predictable schedule laws while maintaining seamless operations and high-level service quality. - 1/10/2022
SALTO Achieves Carbon Neutrality
Company offset its 2020 CO2 emissions via reforestation and protection of hydrographic basins in the Andes and the recovery of olive groves in Spain. - 1/10/2022
Curator Hotel & Resort Collection Selects Lefcon And Venza As Preferred Partners
LEFCON and VENZA will provide cybersecurity and IT services solutions to Curator's portfolio of more than 80 independent hotels and resorts. VENZA has also been named as the preferred partner for PCI compliance solutions. - 1/10/2022
HT Exclusive: MGM Resorts' VP of Loyalty Marketing Talks Loyalty
Announced last week, and debuting on Feb. 1, MGM Rewards will be a totally new loyalty program that aims to increase brand recognition, enhance member benefits, and streamline the guest experience. - 1/10/2022
Maestro Makes 5 Roadmap Predictions for the Evolution of Hotel Property Management Systems and the Return of Travel
Redefining guest and employee experiences starts with redefining the role of the hotel PMS, from ongoing contactless innovation and data security to product integration with gateway systems, OTA channels, and CRM platforms. - 1/10/2022
2022 is the Year of the Travel Rebound
Study of Ipsos MORI sentiment analysis and first-party Tripadvisor data shows traveler intent for 2022 demonstrates high demand for booking experiences and a willingness to spend more on travel, while encouraging businesses to maintain safety protocols to win over travelers. - 1/10/2022
How Facial Authentication Can Transform Hotel Guest Experiences
Facial authentication now benefits diverse processes across the entire guest journey from check-in to payment.