ARTICLES BY THIS AUTHOR
- 5/1/2005
A Gift to be Simple
HT talks to restaurateurs to find out what is beyond the explosive growth of gift card programs - 4/1/2005
Rules of the Road
Sometimes guiding technology for a major hotel company can seem more art than science. Take Marriott, for example. With 2,600 properties and more than $9 billion in sales, Marriott is clearly the largest and most influential hotel company. And yet, as Marriott's CTO and senior vice president of information technology strategy Barry Shuler readily admits, running Marriott's IT department requires more negotiation than anything else. - 4/1/2005
Hyatt, Embassy Suites Go Self-Serve
Hyatt Hotels and Embassy Suites have made major self-service check-in/out deployments. - 4/1/2005
PM Building Blocks
Andrew Furrer, director of information technology for Kimpton Hotels and Restaurants, based in San Francisco, knows how important property-management systems (PMS) can be to business operations in the hospitality industry - 4/1/2005
CIO Honors
Luke Mellors, IT Director at the Dorchester Hotel was recently named CIO of the Year at the UK Technology Innovation & Growth Awards. - 4/1/2005
The Passing Lane
Digital Dashboard gives hotel and restaurant operators the data they need to speed by their competition - 4/1/2005
Technology To Go
Trends in the restaurant industry reveal a growing consumer demand for take-out/to-go options from casual dining and fast-food establishments; a market that accounted for 58 percent of total restaurant traffic in 2001, according to the National Restaurant Association. From wireless networks to online ordering, technology continues to play a critical role in meeting customer expectations for greater efficiency and speed. - 4/1/2005
Portal-Ability
When it comes to IT operations of multi-unit restaurant chains, paper has long been the chef's special. - 4/1/2005
Research Notes
According to data compiled in the Seventh Annual Restaurant Industry Technology Study, Driving Restaurant Profitability, productivity (47%) is the top priority for QSR restaurants IT projects, followed by cost savings (41%). - 4/1/2005
Friday's Turns Up Heat in Kitchen
Carlson Restaurants Worldwide selects ConnectSmart Hospitality Automation Solution from QSR Automations (qsrautomations.com) for its company-owned T.G.I. Friday's restaurants.