ARTICLES BY THIS AUTHOR
- 6/30/2006
Wising Up to Business Intelligence
The right data, in the right amount, in the right place, at the right time may well be the new mantra for hospitality organizations using business intelligence (BI) tools to gain insight into their businesses. - 6/30/2006
The Wal-Mart Effect
If you're not worried worry about the retail giant, maybe you should be. - 6/30/2006
GPS-Enabled Phone By Request
In an effort to push online reservations, during July Wyndham Hotels and Resorts offered free Motorola i836 walkie-talkie GPS-enabled cell phone to guests that booked online provided they activated a new line of service on the selected rate plan and commit to a two-year service agreement with Sprint Nextel. - 5/31/2006
Supplies and Demands: Operators scrutinize data to drive supply-chain efficiency
Standardizing and sharing data has not been the hallmark of the hotel and restaurant supply chains - 5/31/2006
The Contenders
In the world of hotel management the words property-management system (PMS) have taken on a whole new meaning in the last decade. There was a time when the functionality of the PMS was limited and its greatest value was in how it managed a property. Now, many times the greatest value in a PMS is how it does everything else. - 5/31/2006
The Next Wave of VoIP: Hotel operators reduce costs and satisfy guests
As Voice over Internet Protocol (VoIP) begins to shift toward becoming a mainstream technology, hotels are taking advantage of the service in guestrooms and call centers to reduce telecom costs and increase guest service. - 5/31/2006
It's All Fun and Games...
How much should one pay for fun and what is the return on investment?