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09/29/2021

AT&T and Concord Hospitality Enhance Safety for Hotel Employees

Wearable devices offer increased safety and peace of mind for employers, managers, hotel owners and employees.
Michal Christine Escobar
Senior Editor (Hotels)
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AT&T* is working with Concord Hospitality Enterprises to provide hotel associates with a wearable, connected solution to help keep employees safe and secure while they are on the job. AT&T Staff Alert was custom-built with Link Labs to help full-service hotels fulfill the AHLA 5-Star Promise to enhance hotel safety. Associates can use the device to summon help if they are injured or feel threatened in any way.  

An award-winning hotel development and management company, Concord Hospitality prioritizes the safety of its associates. With a growing management portfolio that includes more than 140 premium select-service, lifestyle/boutique, and full-service hotels and over 20,300 rooms in the U.S. and Canada, the company is now deploying AT&T Staff Alert in all locations to help enhance the safety of its workforce.

"At Concord Hospitality, we believe our associates are our greatest strength and our No. 1 priority is keeping them – along with our guests – healthy, safe and protected at our properties," said Scot A. Cameron, Vice President, Capital Assets, Concord Hospitality. "AT&T has long been a trusted supplier to Concord and its properties, so it was a natural decision to work with them on this solution to enhance the safety and well-being of our associates and make it safe for the long-term."

AT&T Staff Alert is lightweight and activates an alert for help when an employee presses the buttons. The associate's location is then sent to hotel responders, who are designated at the property level, to provide immediate assistance. It uses AT&T's LTE Network and an Internet of Things (IoT) infrastructure along with Bluetooth Low Energy Technology, meaning the solution does not require a Wi-Fi network to operate. 

AT&T's solution is fully monitored and supported 24/7, 365 days a year. This provides hotel managers the comfort of knowing if there is an issue, they will have continued monitoring from AT&T.

"Implementing this solution helps bring a peace of mind to the Concord Hospitality team and their associates," said Michael Colaneri, vice president, Retail, Restaurant & Hospitality, AT&T.  "Our goal is to make Concord's employees feel safe on the job and help address an important need in their industry."

AT&T Staff Alert also has components that can help organizations protect their property as well as their staff, including locator tags that can be attached to any asset to provide near real-time location information.

Other components include environmental sensors that can monitor temperature, humidity, air quality, light, noise and water leaks. Fill-level sensors can monitor hand sanitizer stations, cleaning supplies, trash cans and bathroom supplies. Contact sensors can monitor whether doors and windows are open or closed and presence detectors can count the number of guests or associates in an area.

Check out our IoT Professional Services website to learn more and to contact us about getting AT&T Staff Alert Service for your business: www.att.com/iotproservices.