Artificial Intelligence / AI

Experts say to expect glass TVs that know guest preferences, showers that adapt to body temperatures, and many applications of AI.

Instead of using AI to replace employees, hotels should look to AI to improve the BOH staff experience which will lead to improved interactions with guests, lower turnover, and higher profitability.

From Google as a travel agent to machine learning and AI, these four factors will change how consumers search, book and travel.

This roadmap outlines how to build a foundation for growth with flexible and connected architecture.

HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020.

When we overlay team member data with turnover data and pour everything into a machine learning program, it becomes clear that strong links exist between the two.

Here are four key areas where digital technology in hospitality is going to make a difference.

Good Times is experiencing an average 6% increase in spend per order and as much as a 23% increase on some days.