Artificial Intelligence / AI

Today’s technology allows operators to have valuable guest insights so they can deliver unforgettable experiences - all they must do is invest in the proper platforms and software programs.

As guest technology is increasingly used to optimize operations, enhance guest satisfaction, and drive revenue growth, different segments should use these innovations to drive ROI in ways that make sense for their business goals.

HT caught up with Spangler at HITEC 2023 and spoke about common tech hiccups, digital payment tech, and artificial intelligence.

QSR expands program of DTiQ's video-based surveillance and loss prevention solutions.

QSR continues its investment in AI-fueled technology; plans to roll out SoundHound’s voice AI drive-thru service to over 100 drive-thru lanes by the end of 2024.

From improving safety to reducing waste to elevating employee training, there are many reasons why new technologies are highly valuable resources for hoteliers.

The 5 million total orders fulfilled through the OrderAI technology have accounted for approximately $140 million in sales for Jet’s 340 stores.

Phrasee’s generative AI platform helps Accor connect long-term business goals with data-driven, on-brand marketing messages across the digital customer journey.