Artificial Intelligence / AI

Expedia is leading the way in implementing AI to help their partners maximize their tools and hoteliers must learn to do the same.

KT's Hotel AI Platform to Link with MVI's Hotel IPTV Platform

Platform provides up-to-the-minute industry insights and food trends based on analysis of social media posts, menus, reviews and recipes.

HT talks with advisory board members to find out where the hospitality industry is heading.

Partnership also improves back of house operations for resort.

Currently available on Alexa, and coming soon to Google Home and Mycroft, the service allows hosts to pre-program answers to frequently asked guest questions about their stay.

Hospitality should be on the lookout for the impact of digital assistants and chatbots, innovative point-of-sale solutions and a new type of workforce.