Armathwaite Hall Hotel and Spa Selects Visual One Suite by Agilysys

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Armathwaite Hall Hotel and Spa Selects Visual One Suite by Agilysys


Armathwaite Hall Country House Hotel and Spa in Keswick, U.K., selects the Visual One suite by Agilysys to enhance operations and guest service at the 42-room luxury property. The hotel has implemented Visual One solutions for property management, point-of-sale, spa management and club management.

Armathwaite Hall wanted a single vendor that could provide a comprehensive and integrated software solution that addressed all facets of hotel operations, including spa management. The property recently completed a state-of-the-art spa that is available for paid memberships as well as for complimentary use by hotel guests. The Visual One software suite was ideal, with powerful yet scaleable systems that create more efficient business processes and improve productivity in every area of operations.

"We began looking at new hospitality software systems after embarking on our luxury spa," says Carolyn Graves, director at Armathwaite Hall Country House Hotel and Spa. "The Visual One suite was the best one-stop shop on the market for our needs, combining property management and spa management without the requirement for complicated interfaces. We are confident the system will help us maximize performance and provide outstanding guest service."

Armathwaite Hall is using the following Visual One solutions by Agilysys:

  • Visual One Premiere Property Management System, a comprehensive property management solution that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, night audit, reservations management, room maintenance and more. The property uses the Visual One Sales & Catering module to manage meeting room and banquet operations and the Visual One Dining Room Reservations module to book reservations in its restaurant.
  • Visual One Point-of-Sale (POS) System, a made-for-hospitality POS solution that is both touch-screen and barcode controlled. It is used for spa charges at Armathwaite Hall.
  • Visual One Spa Management System, a feature-rich spa management solution that tracks employee work schedules and commission levels; enables scheduling by date, time, type of service and staff member; and sends e-mail appointment confirmations to guests.
  • Visual One Club Management System, a comprehensive membership management solution that creates a variety of membership types, monitors facilities usage and posts membership fees. Armathwaite Hall uses the system to manage spa memberships.