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09/20/2022

Another Broken Egg Cafe Implements New POS

Another Broken Egg Cafe uses Revel’s Mobile Order Takers to place orders directly at the table.
Anna Wolfe
Senior Editor - Restaurants
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a store front at day

Another Broken Egg Cafe has successfully deployed Revel Enterprise at all company-owned full service restaurants. Moving forward all new cafes will implement Revel along with existing franchisees' migration by 2023.

Another Broken Egg Cafe is a fast-growing, franchised breakfast, brunch and lunch concept. The platform’s open API, hardware mobility, and comprehensive kitchen management capabilities, paired with the cost savings realized with the Revel Advantage integrated payments solution, made Revel the right choice.

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“Despite logistical challenges posed by the pandemic, we were able to deploy Revel Enterprise across all of our full-service cafes ahead of schedule. Revel’s professional services team was a great partner throughout the deployment and made sure everything went smoothly,” said Jeri Snyder, chief financial officer, Another Broken Egg Cafe. “As we position ourselves for growth, we are excited to have a modern cloud platform in place that will enable us to easily scale our operations, while also providing the flexibility to innovate.”

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Another Broken Egg Cafe uses Revel’s Mobile Order Takers (MOTs) to place orders directly at the table. Once an order is processed by the MOT, it is automatically fired to the kitchen, where it appears on the kitchen display system (KDS). With fully integrated kitchen management, each restaurant is managing orders more efficiently and eliminating potential errors that are more commonplace with a manual approach.

No More Paper Tickets

Prior to implementing Revel, servers hand-wrote orders and then stood in line at one of Another Broken Egg Cafe’s central POS stations to input the order. This resulted in stacked up tickets and delayed the time it took for orders to reach the kitchen. With MOTs in hand, servers have the bandwidth to wait on more tables and collect additional tips, all while helping Another Broken Egg Cafe save on labor costs.

“Revel is excited to work with a growing brand like Another Broken Egg Cafe to help improve their quality and speed of service, while also providing the technology foundation to future-proof their business,” says Greg Dukat, chief executive officer, Revel Systems. “This is yet another example of a high-growth brand with tremendous in-store volume that looked to Revel Enterprise to help scale operations and improve the guest experience.”

Another Broken Egg Cafe implemented Revel Advantage, an in-house payment processing solution that seamlessly integrates with Revel Enterprise to provide a complete POS and payments offering designed to meet their specific business requirements. Another Broken Egg Cafe is also introducing Revel SmartPay that enables guests to scan and pay from a QR code on their receipts. Servers receive a notification on their MOTs when the bill has been paid, which allows for faster table turns.

Utilizing Revel’s open API, Another Broken Egg Cafe easily integrated third-party solutions for both restaurant management and payroll, further customizing the platform to meet their specific needs.

Another Broken Egg Cafe adds to the impressive list of large restaurant chains selecting Revel Enterprise, including: The Halal Guys, Friendly's Restaurants, Pizza Ranch, Dave’s Hot Chicken, Sajj Mediterranean, Rise Southern Biscuits & Righteous Chicken, FAT Brands, Moe’s Southwest Grill, Kung Fu Tea, Teriyaki Madness, Focus Brands, Lou Malnati’s, Erbert & Gerbert’s and more.