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08/20/2021

Wisely Adds New Features

The latest features include new ways to better integrate customer data, and automate guest communications.
Anna Wolfe
Senior Editor - Restaurants
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Wisely introduces several new features that will be showcased during its Customer Intelligence Summer Summit on Thursday, August 26 at 1 p.m. ET.

The 60-minute release event will introduce a variety of product enhancements that offer restaurants a virtual helping hand at the front door, new ways to integrate and access customer data, and even smarter, automated marketing.

[Wisely's Data Science Pioneer Influences Business Strategies]

The following features will be available for immediate use starting Aug. 26:

·List Assist: An all-new way to support hosts and reduce manual work with a sequence of customizable automated reminder texts that encourage waitlist guests to return to be seated, faster—and remove them from the list automatically if they no-show

·Feedback Automations: Create and deploy surveys triggered based on guest behavior—sent via email or SMS with reporting that gets feedback to ops, marketing, and execs faster

·Embedded Profile: Contextualize customer feedback by seeing details from the Wisely CRM—frequency, history, most recent visit details, etc.—synced with Wisely direct survey replies

·Recommended Marketing Automations: Drive results faster with dozens of pre-built email and SMS automations that are proven to motivate customers to act

·Wisely In Your Pocket: A limited-release iPhone version of the Wisely Host App that gives restaurant managers access to Wisely on-the-go

The Summer Summit will include conversations with Wisely’s community of restaurant operators, including The Old Spaghetti Factory, Sonny’s BBQ, Parry’s Pizzeria & Taphouse, Hawkers, Next Door American Eatery, The RAM, Union Joints, Superica, King’s Dining & Entertainment, and Barcelona Wine Bar. Many of Wisely’s newly announced tech partners—ChowNow, Fiserv, GoTab, PAR Technologies, Ready, Sparkfly, and Vert Digital—will also share how they’re working with Wisely to create a 360-degree view of each restaurant customer.

To register for Wisely’s virtual Customer Intelligence Summer Summit, visit https://www.getwisely.com/summer21.