A potential bright spot: Hotel mobile apps have the highest overall satisfaction scores compared with airline apps, rental car websites, hotel websites and airline websites.
Crocombe offers hotelier experience stemming from the firsthand results of experimenting and deploying GenAI at his private island resort and two beach resorts in the Cook Islands in the South Pacific.
Learn Skapinok’s reason for attending HITEC, insight into his company’s use of CRM tech and its booking platform, as well as his opinion on how AI can help the hospitality industry.
By presenting highly relevant messages and by optimizing search capabilities to accommodate blended travelers’ unique needs, travel brands can drive both revenue and customer loyalty.
