WEBINAR: High Return Hospitality: Operational Excellence Meets Emotional Connection

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The difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” Excellent service (‘well-run”) requires well-defined and adhered-to protocols. Hospitality (“well-loved’) adds empathy, personal connections and teams inspired to act outside of protocols when warranted. Attendees will discover the balance of operational efficiency and emotional connection necessary to yield High Return Hospitality.

Speakers:
Carrie Holmes, Chief Information Officer at Kalahari Resorts & Conventions
Terrie O'Hanlon, SVP, Chief Marketing Officer at Agilysys
Steve Curtin, Bestselling Author, Keynote Speaker, and Marriott Veteran
Robert Firpo-Cappiello, Editor-In-Chief at Hospitality Technology & MURTEC

Sponsored By:
Agilysys