WEBINAR: 2024 Customer Engagement Technology Study: Unlocking Loyalty

View On-Demand

Fresh data from HT’s annual survey of hotel & restaurant customers reveals how the right tech solutions create loyal customers who are eager to return — and are willing to spend more.

Insights include:

• What do customers really think of voice/AI, kiosks, and robotics?
• What do they expect from loyalty programs? 
• How do they discover restaurant and hotel brands?
• How has inflation and the labor crisis affected their experiences and habits?
• What are the latest preferences around making payments, ordering food delivery, and using branded apps?

Speakers:
Daniel J. Connolly, PhD., Dean of the School of Business at St. John Fisher University
Katrina Sheppard, Ecosystem Product Lead at Deliverect
Robert Firpo-Cappiello, Editor-In-Chief at Hospitality Technology & MURTEC