Web-based Performance Suite Sparks Friendly Dept. Competition at Hotel Contessa

Hotel Contessa in San Antonio, Texas is dramatically improving performance through the use of d2o's Web-based Performance Management Intelligence (PMI) suite.

"We expected PMI would improve revenue forecasting and labor productivity at our property, but actually seeing how it does that is amazing," says Wende Blumberg, general manager of Hotel Contessa. "By showing each department's performance results side by side, PMI has enhanced the spirit of competition among our department managers to stay within budget and outperform one another. The managers benefit by doing their best; and as they excel, it benefits the property."

PMI eliminates the stress of daily, weekly, and monthly reporting deadlines by improving performance information delivery. PMI is a Web-based enterprise performance optimization system installed in more than 600 hotels. "PMI's forecasting and budget-comparison reports are easy to use and are held online so I, my managers, and our corporate team can monitor our performance from any web browser," says Blumberg.

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