Is Voice in Travel All Talk?

Interest in voice technology is surging in the hospitality market, as smart speaker ownership surged in the U.S., and  Amazon launched “Alexa for Hospitality.” At the 2018 Phocuswright Conference, Volara CEO David Berger will answer the question: “Is Voice in Travel All Talk?”  A serial entrepreneur, early Bitcoiner, global executive, and recovering lawyer, Berger will share his vision for context driven, identity optional, voice first, experiences across the travel journey. 

Is voice better suited to shop and book or serve and assist? What are the biggest barriers to widespread use of voice technology in the travel industry? These are just a few of the questions Berger will answer on Tuesday, November 13 at 5:00 p.m. in the Theatre, Platinum Ballroom at the JW Marriott at L.A. LIVE.

Berger will present a step change in the way travel providers think about engaging their customers and will discuss how to use voice to create a frictionless, seamless, conversational experience with the traveler during their journey. 

Volara provides platform agnostic voice-based conversation-management software and a secure integrations hub for existing hospitality technologies. Its software turns the major natural language processing platforms (such as Amazon Echo, Google Home and Alibaba Genie) into a business tool that drives more efficient customer service, influences buyers’ behaviors, improves net promoter scores and helps hospitality providers understand travelers better. Volara is the only provider of voice-based solutions to the hospitality industry that has the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. It is the official and exclusive partner of Marriott for pilots of voice technologies.